e-Branding. Sometimes Simpler Is Better. - Issue: 2000 Qtr 2
We've all seen them. The websites with zooming logos, scrolling frames and spinning graphics. Sure, these sites may have all the latest bells and whistles, but are they effective?
Having a site with lots of razzle-dazzle can be a double-edge sword. On one side, the site may prove to the world that you're knowledgeable on the latest technology. But on the flip side, it can also damage your e.brand's image if your site hinders how quickly your customers and prospects can download and navigate your site, understand your brand position - and in the case of e.business sites - purchase your products.
Forrester Research predicts that business-to-business e.commerce will represent a $1.3 trillion market by 2003. With this kind of market potential, it's even more important that your website be designed to promote business, not turn it away.
So what constitutes a well-designed site? To answer that question, you may think about some of the websites you enjoy visiting. One successful site is Amazon.com. Consider what makes it work: Its design is simple and easy to navigate. The copy is content-rich and presented in a fashion that's easy on the eyes. And the purchase process is quick and simple.
Other Web experts agree - simpler is often better. Consider this advice recently given in an Inc.magazine article:
"What matters is speed. People want to get in and get out." --James J. Cramer, cofounder of and columnist at TheStreet.com
"Fancy front-end technology slows down the user experience. Ultimately, that will turn people off. I was shopping on toy sites from my home the other night. One loaded in one second, and one loaded in 15. Guess which one I bought from?" --Chip Hazard, general partner and E-commerce specialist at Greylock, Boston
"There's a minimum level of slickness you want to see when you go to a site, and people will probably add those features as broadband becomes more common, but I expect you'll see a lot of diminishing returns as well." --Kathleen Eisenhardt, professor specializing in competitive strategy at the School of Engineering, Stanford University.
So whether you're considering reformulating your website, or you're just getting started in the e.business world, stay focused on what your website should do and how it should reflect your e.brand. Don't over-design it just for the sake of having all the bells and whistles.
For additional reading on how to achieve the right balance of speed and creativity in website design, check out "I Was Seduced by the Web Economy: 7 Myths of the Web Economy" in the February 2000 issue of Inc.magazine at www.inc.com/incmagazine/article/1,3654,ART16843_CNT53,00.html.
And to learn more about how we've approached e.branding for a variety of our customers in various industries, contact us at contact@millerbrooks.com or call 317.873.8100 to request a free copy of our e.branding brochure.
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